interesting article/discussion with Tellme's Mike McCue on

- personalized experience,
- good interface,
- importance of speech recognition Vs dtmf-only menu
- business model who benefit to service provider, service consumer and host of voice portal.
- importance of business model and strategy of tellme as well other players,competitors
- why voice-access to site is still (more) costly (compared to normal web-access) ?
- some more stuff on future voice-web.

article's titled as "The Future of Phone and Web Convergence"



link :
http://www.forbes.com/2007/02/12/yahoo-google-microsoft-ent-tech-cx_kw_0212wharton.html?partner=telecom_newsletter




--Raxit